Last updated: 14 June 2026
I want every customer of BrightCore Electrical to be satisfied with the service they receive. As a sole trader business operated by SUBAS TAMANG, I take any concern seriously and aim to resolve complaints promptly, fairly and directly. This Complaints Policy explains how to raise a complaint and what you can expect from me when you do.
My commitment
If something has not met your expectations, I would genuinely like to know so that I can put it right. I treat complaints as an opportunity to improve and to ensure you are properly looked after. You will be treated with courtesy and respect throughout the process, and raising a complaint will never affect how you are treated.
How to raise a complaint
The quickest way to resolve most issues is to contact me directly as soon as you become aware of a problem. You can raise a complaint in any of the following ways:
- By email at brightcoreelectricaluk@gmail.com.
- By telephone on +44 7930 169432.
- By post at 195B Heene Road, Worthing, BN11 4NN.
To help me deal with your complaint as efficiently as possible, please include your name, contact details, the project or service the complaint relates to, a clear description of the issue, and what you would like me to do to put it right.
How I handle complaints
When I receive a complaint, I follow a simple, fair process:
- Acknowledgement: I will acknowledge your complaint promptly, normally within a few business days, so you know it has been received.
- Investigation: I will look into the matter carefully, reviewing the relevant quotation, scope of work, communications and the work carried out.
- Response: I will provide a clear response explaining my findings and, where appropriate, what I propose to do to resolve the matter.
- Resolution: where a remedy is agreed, I will carry it out as promptly and practically as possible.
I aim to resolve complaints as quickly as I reasonably can. More complex matters may take a little longer to investigate fully, and if so I will keep you informed of progress and expected timescales.
If you remain dissatisfied
If you are not satisfied with my response, please let me know and explain why. I will review the matter again and do my best to reach a fair outcome. I am committed to resolving disputes directly and amicably wherever possible.
If we are still unable to resolve matters between us, you retain your legal rights as a consumer. You may wish to seek independent advice, for example from Citizens Advice, or to consider other dispute resolution options available to you. Nothing in this policy affects your statutory rights.
Learning from complaints
I use feedback and complaints to improve the way I work. Where a complaint highlights something I can do better, I take steps to make sure the same issue does not happen again.
Contact me
To raise a complaint or discuss a concern, please contact SUBAS TAMANG at BrightCore Electrical by email at brightcoreelectricaluk@gmail.com, by phone on +44 7930 169432, or by post at 195B Heene Road, Worthing, BN11 4NN.