Last updated: 14 June 2026
This Refund Policy explains how refunds, cancellations and changes are handled by BrightCore Electrical, a sole trader business operated by SUBAS TAMANG. It applies to all residential electrical services I provide, including fixed-price packages paid online and bespoke projects quoted individually. This policy should be read together with my Terms of Service. My aim is to be fair, transparent and reasonable, and to make sure you understand how payments and refunds work before you commit.
All services are provided as one-time residential electrical projects with a defined scope. Because electrical work often involves my time, attendance, planning and the purchase of materials, refunds depend on the stage a project has reached. The sections below set out how different situations are handled.
Project cancellations
If you wish to cancel a project after paying but before any work or material purchasing has begun, please contact me as soon as possible. Where I have not yet incurred costs or committed significant time to your project, I will refund amounts paid, less any non-recoverable transaction costs where applicable. The earlier you let me know, the more straightforward the cancellation will be.
If you cancel after I have begun planning, ordering materials, or carrying out work, a refund may be reduced to reflect the time spent and costs incurred up to the point of cancellation. I will always explain clearly how any deduction has been calculated.
Scheduling changes
I understand that plans change. If you need to reschedule a booked appointment, please give me as much notice as reasonably possible so that I can offer the time to another customer and rearrange your work. Reasonable rescheduling requests made with adequate notice will not normally incur a charge.
If an appointment is cancelled or rescheduled at very short notice, or if I attend at the agreed time but am unable to carry out the work because access is not provided or the property is not ready, I reserve the right to apply a charge to cover wasted time and travel. Any such charge will be fair and proportionate, and I will explain it to you.
Material purchases
Some projects require me to purchase specific components, fittings or materials in advance. Once materials have been ordered or purchased specifically for your project, the cost of those materials is generally non-refundable, particularly where they are bespoke, made to order, or cannot reasonably be returned or reused. Where materials can be returned to a supplier, any refund will reflect what I am actually able to recover, less any restocking or handling fees charged by the supplier.
Partially completed work
If a project is cancelled or cannot be completed after work has started, you will be charged for the work carried out up to that point, together with any materials used or committed. Any balance of a payment that exceeds the value of the work done and costs incurred will be refunded to you. I will provide a clear summary of the work completed and the basis for any charge or refund, so that the position is transparent.
Completed projects
Once a project has been completed and the completion review has taken place, the work is considered delivered and the fee is earned. Completed work is therefore not generally refundable. However, this does not affect your statutory rights as a consumer. If you believe the agreed work was not carried out with reasonable care and skill, or that there is a defect in the workmanship, please contact me promptly. I will investigate and, where appropriate, return to remedy the issue. My preference is always to put things right rather than to leave a customer dissatisfied.
Refund processing
Where a refund is due, it will normally be made using the same payment method you used to pay, unless we agree otherwise. Refunds processed through my payment provider are subject to that provider's processing times, and it may take several business days for the funds to appear in your account after the refund is issued. I will confirm when a refund has been processed.
To request a refund or to discuss your situation, please contact me directly with your name, the project details and the reason for your request. I will respond promptly, explain how your request will be handled, and aim to resolve it fairly and without unnecessary delay.
Chargeback prevention
If you have any concern about a payment, a project or a refund, please contact me first. Most issues can be resolved quickly and amicably through direct communication. Raising a chargeback or payment dispute with your bank or card provider before contacting me can delay resolution and create unnecessary cost and administrative burden for both of us.
I keep clear records of quotations, agreed scopes of work, communications and completed work. In the event of a payment dispute, I may provide this information to the payment provider or bank to demonstrate that the service was quoted, agreed and delivered. By engaging my services and making a payment, you agree to attempt to resolve any concern with me directly before initiating a chargeback. This does not affect your legal rights as a consumer.
Deposits
For some projects, particularly larger or bespoke ones, I may request a deposit before scheduling or ordering materials. A deposit secures your booking and helps cover the initial costs of planning and materials. Where a project is cancelled after a deposit has been paid, the deposit may be retained to the extent necessary to cover time already spent and non-recoverable material or supplier costs. Any part of a deposit that exceeds those costs will be refunded to you.
Faults and remedial work
If, after completion, you believe there is a defect in the workmanship of the agreed work, this is treated as a remedial matter rather than a refund in the first instance. Please contact me promptly and I will investigate. Where the issue falls within the agreed scope and results from the workmanship, I will aim to put it right at no additional cost to you. This approach protects both your interests and the integrity of the completed installation.
How refund amounts are calculated
Where a partial refund applies, I calculate it transparently by deducting from the amount paid the value of any work already carried out, the cost of any materials used or committed, and any non-recoverable transaction or supplier charges. I will provide you with a clear breakdown so you can see exactly how the figure has been reached. My aim is always to be fair and to ensure you are charged only for what has genuinely been provided or committed on your behalf.
Fairness and your statutory rights
This Refund Policy is intended to be reasonable and to balance fairness to you with the realities of providing skilled, time-based electrical services. Nothing in this policy removes or limits your statutory rights as a consumer under applicable UK law. If any part of this policy conflicts with your statutory rights, your statutory rights take precedence.
Contact me
If you have any questions about this Refund Policy or wish to discuss a refund, cancellation or scheduling change, please contact SUBAS TAMANG at BrightCore Electrical by email at brightcoreelectricaluk@gmail.com, by phone on +44 7930 169432, or by post at 195B Heene Road, Worthing, BN11 4NN.